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Are you experiencing a problem following your acquisition? Don't worry, you've come to the right address. Your satisfaction is essential to us. The guarantee offered by Habitations Urbania as well as by the Residential Construction Guarantee (GCR) plan is based on three components.


1 year


3 years


5 years

Applicable guarantees

Following receipt of your home, the protection offered is of variable duration. More specifically, the warranty applies for a period of one year for the repair of existing and non-apparent defects or poor workmanship.


As for hidden defects, the guarantee can apply three years after taking possession of the home.


As for design, construction or construction defects as well as ground defects, you are protected for five years following the end of the work.


Interesting fact: the warranty is transferable. Indeed, if you sell your home during the warranty period, the new owner will benefit from it for the remaining period.

1 year | Non-apparent defect

A non-apparent defect is a defect that is not easy to see and cannot be discovered without a specific check carried out by a professional. Non-compliance with regulations or manufacturer directives is often associated with this type of deficiency.

Examples: shingle nails outside the nailing zone, faulty electrical circuit breaker, breakage of a plumbing device, breakage of a wall-mounted heat pump, breakage of an electrical device (switch, thermostat, heater, etc.), height of railing too low, absence of smoke alarm, exterior cladding whose slats, moldings or other accessories are loose and noisy, exterior cladding whose parts/accessories lack caulking, flashing membrane that is too thin, etc.

Maintaining your home is your responsibility!

Regular maintenance of your home is not only essential to preserve its aesthetics and functionality, but also to maintain its value over time.It's important to understand that your home warranty does not cover damage resulting from poor maintenance. This is because the warranty generally applies to construction defects and hidden defects, and not to problems caused by negligence in maintenance.

By taking care of your home, you not only preserve your investment but also your safety and that of your family.

Remember: taking care of your home also means taking care of your future.

Submit an after-sales service request

Our after-sales service is at your disposal! If you experience any issues or have any questions regarding your home, please feel free to fill out the form below. Whether technical, maintenance or warranty issues, our team is committed to reviewing and handling your request with the utmost care. Click the button below to submit your request.

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